Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: July 1, 2025

At Oxford Online University, we strive to provide high-quality, accessible online learning. Please read our Refund and Cancellation Policy carefully before making a purchase.

1. Digital Products & Course Access

Due to the nature of digital content, all sales of courses, programs, and educational materials are considered final once access is granted. Upon successful payment, you receive immediate access to our course materials, therefore:

We do not offer refunds for:
– Change of mind
– Incompatibility with your expectations
– Lack of usage or non-completion
– Accidental purchases

This aligns with global digital goods policies and UK/EU Consumer Law, which permits exceptions to the right of withdrawal for digital downloads once access has begun.

2. Cancellation Before Access

If you purchase a course and have **not yet accessed any part of the material**, you may request a cancellation within **24 hours** of purchase. Please email us at [your contact email] for review. We reserve the right to approve or deny any cancellation request at our sole discretion.

3. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same product or encountered a billing error, please contact us immediately at [your contact email] — we will investigate and provide a resolution promptly.

4. Subscriptions (if applicable)

If any of our offerings move to a subscription model in the future, you will be informed of the renewal, billing cycle, and cancellation window. Currently, no subscription-based payments are in use.

5. Contact Us

For any concerns about your order, please contact:

Oxford Online University
Email: contact@oxfordonlineuniversity.com
Website: [https://oxfordonlineuniversity.com](https://oxfordonlineuniversity.com)

We aim to respond within 48 hours of receiving your inquiry.

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Oxford Online University is not affiliated with the University of Oxford.